1.5 Installing and logging into the mobile app

For admins guiding their booth team through setup, and for end users installing the app for the first time.

Download the app

• Android: https://tinyurl.com/helpieandroid

• iOS: https://tinyurl.com/helpieapple

Or search for “Helpie Event” in the Play Store or App Store.

Log in

Open the app and enter the credentials sent to you by your admin via SMS and email. You’ll need an internet connection for the first login.

Helpie uses passwordless authentication. You log in using your mobile phone number and a passcode sent to your email (and SMS where applicable). There's no password to create or remember.

Pro tip: Log in a day before the event, when you have reliable connectivity. Exhibition venues often have poor WiFi. Once logged in, you don’t need to log out — the app stays signed in.

What you should see after logging in

Your home screen should show your upcoming event name.

If you see “General (No event)” instead, it means your admin hasn’t linked you to the event yet.

If you see “General (No event)”

Don’t worry — this is a quick fix:

• Ask your admin to check the console under Users and verify that you’re linked to the correct event.

• Once linked, tap Sync Now in the app’s menu to refresh.

If the problem persists, contact your admin or reach out to us directly.

Next steps

• What your booth staff see in the app (3.2)

• How offline mode and data sync work (2.9)

Still need help?

Email us at prioritysupport@helpie.io or call +91 98206 08561. We’re here to help.