3.3 Adding a new user mid-event

Need to add a team member who wasn’t originally planned? You can do this during the event. It takes about 2 minutes.

Steps

1. Log in to the console at app.helpie.io.

2. Go to Users in the sidebar.

3. Click + Create User (or Add User).

4. Enter their name, email, and mobile number (with country code). Double-check the mobile number for extra spaces.

5. Click Add.

The new user receives an SMS and email with download links and login credentials automatically.

What the new user needs to do

6. Download the Helpie Event app from the Play Store or App Store.

7. Log in using the credentials from the SMS/email.

8. Verify they can see the event name on the home screen.

9. Tap + and check that Data Modules are visible.

They’re ready to start capturing.

Pro tip: If they see “General (No event)”, make sure you’ve linked them to the correct event in the console. Then ask them to tap Sync Now.

Next steps

• Adding and managing users (2.4)

• Troubleshooting: user sees “General (No event)” (3.5)

Still need help?

Email us at prioritysupport@helpie.io or call +91 98206 08561.