3.1 Using the Admin Dashboard during a live event

Your console dashboard gives you a live view of everything happening at the event. Here’s how to read it.

The summary cards

At the top of the dashboard, you see four summary cards:

• Events — Total number of events linked to your account.

• Active Users / Total Users — How many of your team members have actually used the app vs how many are registered. If this ratio is low, some users may not have logged in yet.

• Interactions — Total number of visitor interactions captured by your team. This is your lead count.

• Companies — Unique companies represented across all interactions. Useful for seeing breadth of coverage.

Filtering by date and event

Use the date filters and the event dropdown at the top to narrow your view:

• Set the date range to just the event days to see current performance.

• Select a specific event from the dropdown if you have multiple events active.

Messaging status

The dashboard also shows:

• WhatsApp Pending / All — How many interactions haven’t received a WhatsApp follow-up yet.

• Email Pending / All — How many interactions haven’t received an email follow-up yet.

These help you gauge how diligently your team is following up.

User performance chart

The bar chart shows which users are capturing the most interactions. Use this to spot if someone is falling behind or if one team member is carrying most of the load.

Recent activity feed

The activity feed on the right shows the latest actions — emails sent, WhatsApp messages sent, interactions added. It updates in near real time.

Pro tip: Check the dashboard once or twice during each event day. It takes 30 seconds and gives you a clear picture of whether your team is on track.

Next steps

• What your booth staff see in the app (3.2)

• Understanding your event reports (4.2)

Still need help?

Email us at prioritysupport@helpie.io or call +91 98206 08561.