1.5 Installing and logging into the mobile app

For admins guiding their booth team through setup, and for end users installing the app for the first time.

Ask users to download the app

• Android: https://tinyurl.com/helpieandroid

• iOS: https://tinyurl.com/helpieapple

Or search for “Helpie Event” in the Play Store or App Store.

Log in

Helpie uses passwordless authentication. Users log in using their mobile phone number and a passcode sent to their email (and SMS where applicable). There's no password to create or remember. They'll need an internet connection for the first login.

Pro tip: Ask your users to log in a day before the event, when they have reliable connectivity. Exhibition venues often have poor WiFi. Once logged in, they don't need to log out — the app stays signed in.

What user should see after logging in

The home screen should show your upcoming event name.

If the user sees “General (No event)” instead, it means you (Admin) haven’t linked the user to the event yet.

If user sees “General (No event)”

Don’t worry — this is a quick fix:

• Check the console under Team and verify that you’ve linked the user to the correct event.

• Once linked, ask user to tap Sync Now in the app’s menu to refresh.

If the problem persists, reach out to us.

Next steps

• What your booth staff see in the app (3.2)

• How offline mode and data sync work (2.9)

Still need help?

Email us at prioritysupport@helpie.io or call +91 98206 08561. We’re here to help.