1.5 Installing and logging into the mobile app

How to download, log in, and fix the "General (No event)" issue.

Written By Ravi Kiran

For admins guiding their booth team through setup, and for end users installing the app for the first time.

Ask users to download the app

• Android: https://tinyurl.com/helpieandroid

• iOS: https://tinyurl.com/helpieapple

Or search for “Helpie Event” in the Play Store or App Store.

Log in

Helpie uses passwordless authentication. Users log in using their mobile phone number and a passcode sent to their email (and SMS where applicable). There's no password to create or remember. They'll need an internet connection for the first login.

Pro tip: Ask your users to log in a day before the event, when they have reliable connectivity. Exhibition venues often have poor WiFi. Once logged in, they don't need to log out — the app stays signed in.

What user should see after logging in

The home screen should show your upcoming event name.

If the user sees “General (No event)” instead, it means you (Admin) haven’t linked the user to the event yet.

If user sees “General (No event)”

Don’t worry — this is a quick fix:

• Check the console under Team and verify that you’ve linked the user to the correct event.

• Once linked, ask user to tap Sync Now in the app’s menu to refresh.

If the problem persists, reach out to us.

User can't log in? Check these in order

  1. Is the user enabled? Go to Users in the console. If the user's status is Disabled, they cannot log in. Toggle them to Enabled. This is the most common cause.

  2. Is the user linked to the event? An enabled user can log in, but they'll see "General (No event)" if they're not linked. Link them to the correct event and ask them to tap Sync Now.

  3. Are they using the app, not the console? The app is for users. The console (app.helpie.io in a browser) is for you, the admin. Users cannot log in to the console and admins cannot log in to the app unless they've added themselves as a user.

  4. Are the credentials correct? Users log in with their mobile number and passcode. Check the console for their correct mobile number and passcode. Share it with them directly if needed.

  5. Is there an internet connection? First-time login requires internet. Ask them to try on WiFi or mobile data.

Next steps

• What your booth staff see in the app (3.2)

• How offline mode and data sync work (2.9)

Still need help?

Email us at prioritysupport@helpie.io or call +91 98206 08561. We’re here to help.